App architecture so bad I couldnt complete order

Around and around I go. Click promotions then click check availability then click book. Anticipation grows with my forthcoming booking, but oops, it sends me back to date selection page and asks me to select dates (which I have already done; I think twice)

Suggestion: take out all the "stuff" no one cares about and just make a clean interface that is easy to use and syncs with passbook.

I finally gave up trying to book over the app and had to call the hotline. As an aside, the lady on the phone had no ideas what promotions were available and had to check the website herself... But thats another issue

Luke

The China Duke about Fairmont Hotels & Resorts